Dig safe.
not sorry.

AVOID DANGER, DELAYS & FINES.

  1. START TICKET: Click Start Ticket and choose either “Contractor” or “Homeowner” to complete the appropriate short form.

  2. TRACK TICKET: We’ll notify our member utilities to come out and locate their underground lines at your dig site within two full working days. You can track the progress of your ticket online.

  3. CONFIRM READINESS: Once the utility companies have located their lines at your site, and your ticket has been completed and verified through Track Ticket, then you’re ready to dig!

CONTRACTOR | PRO

Contact us before you:

  • Install a gas pipeline

  • Lay a foundation

  • Use earthmoving equipment

  • Start building or demolition

  • Dig anything else!

HOMEOWNER | DIY

Contact us before you:

  • Install a mailbox or fence

  • Plant a tree

  • Put in a pool

  • Start building or demolition

  • Dig anything else!

important details

  • 811 NOTIFIES UTILITIES

    Arkansas 811 does not locate utility lines. Member utility companies or a contract locator will come to your site to locate their lines on the ground in a designated color.

  • PRIVATE LINES

    Utility companies will only locate their own lines. There may also be private facilities at your dig site. A good rule of thumb is that anything behind the meter belongs to the owner of the property and is considered a private line.

  • TRACKING YOUR TICKET

    You can check your dig status online. Click on Track Ticket and enter your ticket number. All utilities are required by law to respond to the excavator. Click here for details on Positive Response.

  • TOLERANCE ZONES

    You must hand dig or use a method approved by the utility within the tolerance zone near marked lines and pipes.

  • WHEN TO START DIGGING

    Once your lines have been marked, and your ticket has been completed and verified through Track Ticket, you have ten working days to start your project. If your project is not complete within 20 working days, you will need to contact Arkansas 811 to renew your ticket. 

  • DAMAGE RESPONSE

    If damage occurs, stop work and contact the utility company and 811.

    If gas is escaping, call 911 immediately.

IT’S THE LAW

The Arkansas Underground Facilities Damage Prevention Act (AUFDPA) requires people to contact Arkansas 811 before any digging or demolishing work to help prevent damage and protect safety. The AUFDPA was amended in 2023 to include new penalties, mandatory training and enhanced enforcement authority for the Attorney General. Click here to see a copy of the Arkansas state law.