Positive Response

Mandatory Positive Response

Effective May 18, 2023

Responding to the excavator is mandatory in the State of Arkansas. In accordance with the amended section 14-271-110 of the Arkansas Underground Facilities Damage Prevention Act, each operator of underground facilities shall provide a Positive Response to the notification center (i.e. Arkansas 811 via our Portal) before the expiration of the required notice period.

Facility operators registered with Arkansas 811 must now communicate the status of locate requests through the Positive Response feature in the Arkansas 811 Portal to excavators so excavators can confirm responses before excavation.

Excavators must check for a positive response at the notification center before excavating or demolishing to ensure that all operators have responded and that all facilities that may be affected by the proposed excavation or demolition have been marked.

A positive response does not relieve the excavator of their responsibility to use care when digging around underground facilities. Excavators should continue to check the excavation site, emails, voicemails, texts, etc. before calling Arkansas 811 to request an additional notice. Arkansas 811 is not responsible for any damage, loss or liability that may arise due to the use or misuse of ticket response status information.